The fundamental and indispensable element of our activity is the quality level of the products and the services we offer at economical conditions to create value to both our customers and our Company. Quality is the most important condition of our activity and our objective is:
to supply products and services in which the quality must satisfy at the maximum possible level and at the best possible economical conditions, all the customer expectations.
This means:
1. Customer needs have priority. 2. Customer requirements, clearly defined, must be satisfied in all aspects, both implicit and explicit. 3. Our commitment is directed to maintain high quality standards, to prevent possible deviations from these standards and their continuous improvement. 4. All activities must be regularly planned and must concentrate on defined, clear and measurable objectives. 5. Everybody in the Company contributes in creating the necessary conditions to reach the common objectives.
Every year the Management sets the objectives to reach, supporting them in a clear way and indicating at the same time the criteria to measure them.
The Management grants the maximum autonomy to everyone who is responsible for the achievement of the results. The Management invests in training to create the best conditions to allow everybody to develop his activity in the best possible way. |